Professional Hub
Everything you need to understand who we are, how we work and how to refer with confidence
Information for Commissioners and Clinical Partners
This page provides practical information for commissioners, social workers and healthcare professionals regarding referral criteria, assessment processes and service suitability. Our aim is to ensure placements are carefully assessed, appropriately resourced and sustainable.
Referral & Assessment Process
We take a structured approach to referral review to ensure suitability and placement stability.
Our process includes:
- Initial screening of referral documentation
- Review of risk profile against staffing model
- Consideration of forensic history and safeguarding concerns
- Discussion with commissioners and clinical teams where required
- Clear feedback on suitability and next steps
Round-the-clock care in responsive therapeutic environments. For hospital step-down or continuous 24/7 support needs. Includes Baytree Lodge and Shila House, both CQC Good-rated.
Levels of Support
Baytree provides clearly defined levels of support across North London:
- Registered Residential Care (CQC regulated, 24-hour staffing)
- 24-Hour Supported Living
- 9–5 Supported Living
- Floating Support
Each level offers a structured pathway of progression, with step-up options available if needs change. Full service descriptions can be found on our Care Services page.
Suitability Criteria
We Typically Support:
- Adults (18+) with enduring mental health needs
- Individuals with schizophrenia, bipolar disorder, personality disorder, complex depression/anxiety, OCD and dual diagnoses
- Hospital step-down placements
- Individuals with forensic history (subject to MDT review)
- Individuals requiring structured support and risk management
We Are Not Currently Suitable For:
- Active arson risk
- Unmanaged IV substance use
- Significant nursing-level physical care needs
- Risks that cannot be safely managed within our staffing model
A clear assessment of suitability helps reduce placement breakdown.
Clinical & Governance Framework
Our services operate within defined governance structures, including:
- CQC-regulated residential provision
- Digital care planning systems
- Structured risk assessment and relapse-prevention planning
- Clinical psychology supervision
- Occupational therapy provision
- Regular internal quality assurance review
We aim to maintain transparent communication and clear accountability across all services.
Communication & Partnership
We recognise the importance of proactive and consistent communication.
We offer
- Regular review meetings
- Written progress updates
- Prompt response to queries
- Clear escalation pathways
- Collaborative working with commissioners and MDT partners
Sustainable placements are built on clear partnership working.
Why Choose Baytree
Baytree is built on careful decision-making, consistent practice and robust risk management.
Deliberate Placement Decisions
We prioritise suitability over speed, assessing each referral against staffing capacity and risk profile to support stability from the outset.
Consistency in Practice
Low staff turnover and clear internal structures promote predictable routines and reliable support for residents and professionals alike.
Clear Accountability
Defined management oversight ensures that concerns, risks and changes in presentation are addressed promptly and transparently.
Partnership-Focused Working
We value open communication with commissioners, social workers and clinical teams, recognising that sustainable placements depend on collaborative working.
Progress with Realism
We support gradual, measurable development rather than short-term solutions, aiming for outcomes that can be maintained over time.
CQC Ratings
We’re proud of the consistently high standards of care across our services. Our homes are rated Good by the CQC, with strong feedback in areas such as safety, leadership and responsiveness.
| Service | Location | CQC Rating | Last Inspection |
|---|---|---|---|
| Baytree Lodge | Finchley | Good | January 2023 |
| Shila House | Enfield | Good | January 2024 |
Note: Full inspection reports are available on request or via the CQC website.
How to Make a Referral
We aim to provide a clear and responsive referral process to support timely decision-making.
Initial Contact
To discuss a referral, please contact our Director of Operations:
Phone: 07770 844715
Email: lauretta@baytreecare.org.uk
We welcome both formal referrals and early-stage discussions to explore suitability.
Share Information
To support initial screening please provide:
A summary of current needs and presentation
Relevant risk assessments
Current support arrangements
Recent clinical or MDT reports (where available)
This enables us to assess suitability against the appropriate level of support.
Referral Review
We will respond promptly to:
Confirm receipt
Request any additional information if required
Arrange a discussion, visit or assessment where appropriate
Clear and timely communication remains central to our approach.
Final Step
Once we have carried out our initial assessment we will get back to you with a decision regarding whether we will offer a placement or not, within 24 hours, often on the same day.
Note: We understand the pressures on placement teams, so we aim to keep communication clear, timely and proactive.
Who We Are
Baytree is led by a senior team with deep frontline experience and a clear focus on safe, person-led outcomes.
Dr Neha Mistry
Clinical Director / CEO
GP with 15+ years in mental health and older adults’ care.
Focus: Clinical quality, strategy and sustainable growth.
Laureta Adjei
Director of Operations
20 years across registered care, supported living and compliance.
Focus: CQC standards, operational reliability and continuous improvement.
Michelle Crouch
Managing Director
35+ years in mental health; began a career as a social worker.
Focus: Leadership, staff development and service performance.
What Our Stakeholders Say
Hear from commissioners and social workers who’ve worked with us.
Resident
Shila House
With the support of staff and residents, I slowly found my place here. The environment feels welcoming and calm. I’m hopeful about the future and want to keep exploring what life can bring.
Resident
Shila House
The staff are supportive, and I enjoy doing artwork and activities every day. My dream is to marry my boyfriend Doug one day.
Social worker
Baytree Lodge
The manager was visibly kind and caring towards residents
Family member
Shila House
I appreciate the staff and the work they do.
Family member
Baytree Lodge
My son has said on multiple occasions, how happy he is, to be with his Baytree family.
Resident
Shila House
I feel safe and supported here. The staff made sure I felt safe and secure, even giving me my own room key.
Resident
Bramley House
The staff encourage me and help me stay on track. My goal is to manage my mental health and eventually live independently.
Registered Manager
Shila House
Baytree Care supported my professional growth. My journey shows what can be achieved with dedication and the right support.
Resident
Poynter Road
I walked in barely speaking — now I’m working toward independence.
Resident
Poynter Road
Poynter Road has been my lifeline. The staff supported me through some very difficult moments, including relapse.
Resident
Shila House
The staff have played an important role in helping me move forward. Their patience helped me feel comfortable again.
Ready to Make a Referral?
Get in touch today to discuss placement options or arrange an assessment visit.